Privacy Policy – Enlighten IT Solutions
This Privacy Policy explains how Enlighten IT Solutions collects and uses information about you in relation to its text message marketing program (the “Messaging Service”).
We use GoHighLevel (LeadConnector) services to provide the Messaging Service to you. For the purposes of the Messaging Service, GoHighLevel acts as our service provider and data processor of your information.
1. Collection of Information
We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service.
For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service, such as sending you personalized text messages, appointment reminders, or service reminders.
If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities.
We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.
2. Use of Information
We use your information to:
Deliver, analyze, maintain, and support the Messaging Service.
Enhance the features and functionality of the Messaging Service.
Customize and personalize your experience.
Send requested communications, including appointment reminders, service notifications, and other applicable messages.
3. Sharing of Information
We may share, transfer, or disclose your information if you consent to us doing so, as well as in the following circumstances:
Service Providers
We may share your information with third-party service providers that help us provide and operate the Messaging Service.
Legal Requirements and Protection of Enlighten IT Solutions and Others
We may disclose your information when we believe such disclosure is necessary or appropriate to:
Comply with applicable laws and legal processes.
Respond to requests from public and government authorities, including public and government authorities outside your country of residence.
Enforce a contract with us.
Protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
Pursue available remedies or limit damages that we may sustain.
From time to time, we may share aggregate or de-identified information about the use of the Messaging Service. Such aggregated or de-identified information may be shared with third parties, including advertisers, promotional partners, and sponsors.
Mobile Information and SMS Consent Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
4. Protection of Information
We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure, or unauthorized access.
Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.
Our security measures include:
Encrypted data transmission.
Restricted access to personal information by authorized personnel only.
Regular security audits of our systems and service providers.
Administrative and organizational safeguards designed to maintain data protection.
5. Retention of Information
We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations.
We will also retain and use your information as necessary to:
Resolve disputes.
Protect our customers and ourselves.
Enforce our agreements.
Comply with applicable legal requirements.
6. Choices and Controls
Consent to receive automated marketing text messages is not a condition of any purchase.
You can opt out of receiving further commercial text messages via the Messaging Service by replying to any of our text messages with any of the following keywords:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT
7. Text Message Campaign Data Selling
If you sign up to receive text messages from us, we will not sell Personal Information collected specifically in connection with such service, including your mobile telephone number or consent data, to any third party.
We will also not share such Personal Information with any third party for cross-context behavioral advertising or targeted advertising purposes.
8. SMS Consent and Use of Messaging
By providing your mobile phone number and opting into our SMS program through our website, forms, or other enrollment methods, you expressly consent to receive recurring text messages from us.
These messages may include:
Promotional messages.
Transactional notifications.
Appointment reminders.
Service-related communications.
SMS consent is obtained only through voluntary opt-in. Consent is not a condition of purchase.
Your phone number and SMS consent will not be shared, sold, or rented to third parties for their marketing purposes.
You may withdraw your consent at any time by replying STOP to any message you receive from us. After opting out, you will no longer receive SMS communications except for confirmation of your opt-out request.
For assistance, reply HELP or contact our support team.
We use the information you provide solely for the purpose of delivering the messaging services you requested and administering our communication program in accordance with applicable laws and regulations.
9. Cookies, Tracking, and Analytics
We use cookies and similar tracking technologies to:
Analyze trends.
Administer the Messaging Service.
Track users' movements around the Messaging Service.
Gather demographic information about our user base as a whole.
We may use third-party analytics tools to help us measure traffic and usage trends for the Messaging Service.
These tools may collect information sent by your device or our Messaging Service, including the web pages you visit, browser add-ons, and other information that assists us in improving the Messaging Service.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Enlighten IT Solutions
Email: [email protected]
Mailing Address: PO Box 769139, San Antonio, TX 78245